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Important information and the terms and conditions for booking and attending Pilates Mat Classes this Summer, 2024.

Seven-Weeks of Classes:  Monday 15th July to Friday 30th August 2024

For the Summer, you can buy

• Seven-class pass £98 for one person to use
• Ten-class pass £138 for one person to use
• Fourteen-class pass £185 for one person to use
• Seven-class small group class for the in-person only Monday 12.30-1.30pm class at the Yoga Room £115.50
• Single Class £15  – booking in for individual classes – You can book these from the 15th of July onwards
• Single small group class for the in-person only Monday 12.30-1.30pm class at the Yoga Room £17.00

The pass is valid from the 15th of July until the 30th of August. You cannot use it to book classes after the end date of the 30th of August.

How to Use Your Booking

This summer you can buy a pass for classes and use it for any of our classes during the seven weeks of the summer block.

• We recommend you book in to the same class(es) weekly as often as you can so you get progressive and consistent teaching; you also secrure your place by booking in for each of the seven dates.
• You can however use your pass to book in to some different classes and use it to book a mix of in-person or online classes.  You could attend three classes one week, and none the next, if you were on holiday, for example.

• The Monday lunchtime small group class is for a small number and is in-person only so Gill can focus on each of you in the room. Because this class falls in to a category of its own, no one from the other classes can book in to ‘make up’ in it.  Attendees can use the MINDBODY software to book out of class but you cannot book in to a different class because of the price different.  I am giving all attendees two ‘make up’ classes during the seven weeks of the summer, if you need to miss classes.  To use them you need to email Bea and state which class you are not attending and which class, date, and whether online or in-person you want to attend instead and I can arrange it for you manually. Please do give at least 24 hours notice before the class you wish to attend so I have time to book you in , thank you.

• From the 15th of July, you can book in for an individual class or use the individual booking to set your own number of classses to attend, eg four, six, nine etc.  You can cancel a class if you cannot attend up to 24 hours in advance and book in to a different class.

The Different Class Types Available

• Hybrid Pilates Matclasses: Most of our classes offer in-person and online attendance options for the term.

• Online Only Classes: This summer we have Tuesday 5.30-6.30pm Dynamic Pilates & Yoga Fusion with Gill Bertra  &  four Wednesday General Pilates (Levels 1-2) 6.45-7.45pm with Bea Alexander

• In-Person Only Classes: We have the one Small Group class which has no online-attendance.: Monday Lunchtime General Pilates Small Group Class at The Yoga Room, 3-5 Forth Street, 12.30pm, with Gill Bertram.

• To Book for In-Person Matclasses: make sure you select the class labelled ‘in-person’ . If you want to attend online, you can book out 24 hours in advance and book in to online instead and it will send you the Zoom code.

• To Book for Live Online Matclasses: make sure you choose the class labelled ‘live online’.  You can change it to in-person by cancelling the live online booking in your schedule up to 24 hours in advance and booking for in-person instead, subject to availabiulity.
  

Pilates Equipment you need for class

Please have an exercise mat, a medium resistance exercise band, one small squashy Pilates ball, and exercise blocks for propping, if you know you need them to sit on.

Places you can buy equipment:

Decathalon Online  https://www.decathlon.co.uk/  There is a a shop at Hermiston Gate Good for blocks and bands

Yogamatters Online  https://www.yogamatters.com  Good for mats

Terms and Conditions of Booking

• All booking are to be done online unless you have a disability, no access to the internet etc. Do email Bea if this is the case or text on 07951 686322. Bea is very happy to help. Email Bea before booking to get help if you are unsure of anything. Do read the ‘help with booking using MINDBODY’ instructions first as these might answer your questions, talk you through the booking process. There are also little videos availble to show you the booking process.
• Booking mistakes: If you book something you did not mean to, you can ‘early cancel’ the class or all of the classes in ‘My Schedule’ in your MINDBODY account, and re-book the class you meant to book; this includes swapping from online to in-person.

 

• Swapping from In-Person to Online and Vice Versa: if you do want to swap from in-person to online or vice versa, you do need to book out of one and book in to the other type for the same class as spaces are allocated to you. Please book out 24 hours or more in advance or you will be charged for the class. Go in to ‘My Schedule’ in your MINDBODY account and click on ‘early cancel’, re-book in to the way you want to attend.

 

• All terms, passes and individually paid for classes are non-refundable in all circumstances, including illness and accidents such as breaking bones etc. We are fully sympathetic to people who become ill or have unforseen circumstances, but we need to have this policy to be able to run the classes, paying for the venues , teachers etc.  We are a very small, teacher-led organisation. Thank you for understanding and that we can’t make exceptions.

•   We do have a 24 hour cancellation policy for all class bookings. This is so we have an idea of the numbers in a class and it gives others the chance to book a space in a class, especially in-person. If you wish to cancel a class, you need to go in to ‘My Schedule’ in your MINDBODY account and click on ‘Early Cancel’ next to that class. Then go back in to the mat classes page and find another class you want to book in to. You choose the date of the class you want to attend and click on it so it turns blue, and then when you click on enrol, it will enrol you without asking for any more money.  If the system is asking you for more money, either you did not cancel a class in time – you do need to cancel 24 hours in advance – or you have clicked on more classes than you have money for, such as not selecting just one date.  See the ‘help with booking using MINDBODY’ if you want to see the visuals of this.

 

• The 24 hour cancellation policy does mean if you get ill last minute or get held up at work, we do need to charge you for the class, as someone else could have had that slot and we still need to pay for the room teachers etc.  Thank you for understanding and not asking us to bend the rules for you.

 

• If you forget to follow the booking out  / cancelling a class procedure, we do need to use your money for that class as someone else could have used the space, so do please book out using MINDBODY if you want to use the money for a different class.  Thank you for understanding and not asking us to bend the rules for you.

 

• Classes you cannot book in to using the booking system to ‘make up’ : There is one class you cannot use to ‘make up’ in – the Monday small group class in-person only with Gill at 12.30pm.

• If a teacher is off sick, we will either have another teacher cover the class, or in extreme emergencies we will cancel the class. We reserve the right not to notify you in advance of a change of teacher, although we will always try to. They will always be a qualified Pilates teacher  – usually one of us!. If we have to cancel a class, we will email you as soon as we know we have to cancel.  Please do check your emails regularly just in case.  We do also leave phone messages for late cancel classes, so do check your phone. This occurs about once a year or once every two years due to sickness or an emergency, or snow!

• If we have to cancel a class, you will be able to book in to a different class during the seven weeks of the summer term.

Terms and Conditions of Online Attendance

• If you are late for Your Online Class: we do out best to notice people appearing in the waiting room and let in latecomers. We cannot guarantee this will happen, especially if you are more than ten minutes late. We have to concentrate hard, managing the people in the room and online, and do not always glance at the waiting room. We cannot give you another class if you are late and do not get let in.
• Zoom Links for Those of You Online: are given to you in the auto-confirmation email sent to you the moment you have booked a class.  The links stays the same for the term or block.  Always check your spam/junk box if you have not received it. We cannot send out the link each week to you in the auto-reminders as these are generic. Store it somewhere safe.  If you lose it, please email Bea to send it to you again manually at least 24 hours in advance of your class as Bea teaches and is in the office sporadically.  Thank you.
• Zoom Links if you Book In to a One-Off Class: it works the same – you will receive the zoom link in an auto-confirmation email sent to you the moment you book in to a different class.  Each termly class has its own link for that term.
• WiFi Problems – Ours: If we have wifi problems lasting more than fifteen minutes and cannot get you back we will of course give you access to another class to make up for it.  We will know that they are our problems because we will not have any of you being able to log in or will lose you all.
• WiFi Problems – Yours: we will try to let you back in a couple of times, but if it gets more than this, it can prove disruptive for the rest of the class and we can’t continue to keep re-admitting you. We cannot give you an extra class if your wifi is not playing, I am sorry.

We appreciate your support with these terms and conditions