Important information and the terms and conditions for booking and attending Pilates Mat Classes this Spring, 2024.

11-Weeks of Classes:  Monday 15th April to Friday 28th June 2024

• Buy a term of 11 weekly classes for progressive and detailed teaching and learning: £147.90
• Buy 11-week small group class, in-person only, Mondays 12.30-1.30pm, nine people max £181.50
• Buy a pass for eight classes which you can choose from almost all of our classes, subject to availability, to be used during the 11-week term: £112 – booking opens on the first day of term, 15th April 2024, to give those who want to come to all classes priority.
• Single Class £15  – booking in for individual classes – opens on the first day of term, 15th April 2024, to give those who want to come to all classes priority.

How to Use Your Booking

• The 11-week term £147.90 payment, is for one person attending the same class during the term. Please book in to all eleven classes in the term, initially, so you get your space;
  

  please do not book a space in a different class as a one off, until after the term has started, or it could block someone else joining that class for a whole term, thank you.

  Once term has started, if you cannot attend a class, you can can ‘cancel’ in your ‘schedule’ in your MINDBODY account with us, and as long as you have done this 24 hours in advance you can use the money to book in to a different class any time during the fourteen weeks.

• The Monday lunchtime small group class is for nine people maximum in person. Because this class falls in to a category of its own, no one from the other classes can book in to ‘make up’ in it.  Attendees cannot use the MINDBODY software to book out and book in to a different class.  I am giving all attendees two ‘make up’ classes during the 11-week term.  To use them you need to email me and state which class you are not attending and which class, date, and whether online or in-person you want to attend instead and I can arrange it for you manually.

• A pass for eight classes to be used during the eleven-weeks of the term is for one person booking in for the classes they wish to attend.  We recommend you try to attend the same class as much as possible to gain the benefits of regularlity and progressive teaching, but you can book in to different classes, subject to availability.  Booking opens after booking for the full 11-weeks of term, to give those wanting to attend all eleven classes priority. You can cancel a class if you cannot attend up to 24 hours in advance and book in to a different class.

• You can book in for an individual class or use this type of booking to set your own number of classses to attend, eg four, seven etc. Booking for individual classes opens after booking for the full 11-weeks of term, to give those wanting to attend all eleven classes priority. You can cancel a class if you cannot attend up to 24 hours in advance and book in to a different class.

The Different Class Types Available

• Hybrid Pilates Matclasses: Most of our classes offer in-person and online attendance options for the term.

• Online Only Classes: We have four classes which are online only: Tuesday 5.30-6.30pm Dynamic Pilates & Yoga Fusion with Gill Bertram; Tuesday 7.00-8.00pm General Level (1-3) Pilates with Gill; Wednesday General Pilates 12.30-1.30pm with Gill; & Wednesday General Pilates (Levels 1-2) 6.45-7.45pm with Bea Alexander

• In-Person Only Classes: We have one Small Group class which has no online-attendance, so the focus of the teacher is entirely in the room.: Monday Lunchtime General Pilates Small Group Class at The Yoga Room, 3-5 Forth Street, 12.30pm, with Gill Bertram.

• To Book for In-Person Matclasses: make sure you select the class labelled ‘in-person’ . If you want to attend online one week, you can book out 24 hours in advance and book in to online instead and it will send you the code.

• To Book for Live Online Matclasses: make sure you choose the class labelled with a venue location.  This means you will attend online for the whole of your term or block. If you want to come in person one week, you can book out of online up to 24 hours in advance and book in to in-person, subject to availability.
  

Pilates Equipment you need for class

Please have an exercise mat, a medium resistance exercise band, one small squashy Pilates ball, and exercise blocks for propping, if you know you need them to sit on.  Bea’s Monday Advanced Pilates at 7.30pm and her Wednesday 6.45-7.45pm General class online both require a 6 inch diameter full-length foam roller.

Places you can buy equipment:

The Physical Company Online https://www.physicalcompany.co.uk/  Good for club core foam rollers, small squashy Pilates balls and blocks.

Decathalon Online  https://www.decathlon.co.uk/  There is a a shop at Hermiston Gate Good for blocks and bands

Yogamatters Online  https://www.yogamatters.com  Good for mats

Terms and Conditions of Booking

• All booking are to be done online unless you have a disability, no access to the internet etc. Do email Bea if this is the case or text on 07951 686322. Bea is very happy to help. Email Bea before booking to get help if you are unsure of anything. Do read the ‘help with booking using MINDBODY’ instructions first as these might answer your questions and talk you through the booking process.

• Booking mistakes: If you book something you did not mean to, you can ‘early cancel’ the class or all of the classes in ‘My Schedule’ in your MINDBODY account, and re-book the class you meant to book; this includes swapping from online to in-person.

• Swapping from In-Person to Online and Vice Versa: if you do want to swap from in-person to online or vice versa, you do need to book out of one and book in to the other type for the same class as spaces are allocated to you. Please book out 24 hours or more in advance or you will be charged for the class. Go in to ‘My Schedule’ in your MINDBODY account and click on ‘early cancel’, re-book in to the way you want to attend.

• All terms, passes and individually paid for classes are non-refundable in all circumstances, including illness. We are fully sympathetic to people who become ill or have unforseen circumstances, but we need to have this policy to be able to run the classes, paying for the venues , teachers etc.  We are a very small, teacher-led organisation. Thank you for understanding.
• If you have booked in for a class you no longer can attend, you can cancel a class and book in to another class suitable for you, any time during the eleven weeks of the term.  We do have a 24 hour cancellation policy so we have an idea of the numbers in a class and it gives others the chance to book an in-person space. Go to ‘My Schedule’ in your MINDBODY account and click on ‘Early Cancel’ and then go back in to the mat classes page and find another class you want to book in to. You choose the date of the class you want to attend and click on it so it turns blue, and then when you click on enrol, it will enrol you without asking for any more money.  If the system is asking you for more money, either you did not cancel a class in time – you do need to cancel 24 hours in advance – or you have clicked on more classes than you have money for, such as not selecting just one date.  See the ‘help with booking using MINDBODY’ if you want to see the visuals of this.

• Classes you cannot book in to using the booking system to ‘make up’ : There is one class you cannot use to ‘make up’ in – the Monday small group class in-person only with Gill at 12.30pm.

• If a teacher is off sick, we will either have another teacher cover the class, or in extreme emergencies we will cancel the class. We reserve the right not to notify you in advance of a change of teacher, although we will always try to. They will always be a qualified Pilates teacher  – usually one of us!. If we have to cancel a class, we will email you as soon as we know we have to cancel.  Please do check your emails regularly just in case.  We do also leave phone messages for late cancel classes, so do check your phone. This occurs about once a year or once every two years due to sickness or an emergency, or snow!

• If we have to cancel a class, you will be able to book in to a different class during the twelve weeks of the Winter term or the six weeks of your beginners class. If you cannot do any other class, we will give you a refund for that class by the end of the term, 29th March 2024.

Terms and Conditions of Online Attendance

• If you are late for Your Online Class: we do out best to notice people appearing in the waiting room and let in latecomers. We cannot guarantee this will happen, especially if you are more than ten minutes late. We have to concentrate hard, managing the people in the room and online, and do not always glance at the waiting room. We cannot give you another class if you are late and do not get let in.
• Zoom Links for Those of You Online: are given to you in the auto-confirmation email sent to you the moment you have booked a class.  The links stays the same for the term or block.  Always check your spam/junk box if you have not received it. We cannot send out the link each week to you in the auto-reminders as these are generic. Store it somewhere safe.  If you lose it, please email Bea to send it to you again manually at least 24 hours in advance of your class as Bea teaches and is in the office sporadically.  Thank you.
• Zoom Links if you Book In to a One-Off Class: it works the same – you will receive the zoom link in an auto-confirmation email sent to you the moment you book in to a different class.  Each termly class has its own link for that term.
• WiFi Problems – Ours: If we have wifi problems lasting more than fifteen minutes and cannot get you back we will of course give you access to another class to make up for it.  We will know that they are our problems because we will not have any of you being able to log in or will lose you all.
• WiFi Problems – Yours: we will try to let you back in a couple of times, but if it gets more than this, it can prove disruptive for the rest of the class and we can’t continue to keep re-admitting you. We cannot give you an extra class if your wifi is not playing, I am sorry.

We appreciate your support with these terms and conditions